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Nandi Herholdt
Consultant |
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Qualifications |
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Bachelor of Psychology
(Honours)
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Bachelor of Psychology
& Industrial Psychology
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Accredited practitioner of the Myers-Briggs Type Indicator (MBTI) Step I, II
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Specialist skills |
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Specialist expertise
in measuring human behaviour, attitudes and motivation, organisational
culture analysis, customer satisfaction, interpersonal and team dynamics,
group facilitation, project management and statistical packages.
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Experience |
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15
years’ experience in organisational development, managing culture change
programs, leadership and team development.
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Facilitating Action Planning workshops using employee and customer
feedback, vision and values.
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One-on-one counselling to improve personal communication style.
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15 years’ experience in Project and Client management of customer
satisfaction and organisation research projects.
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Experience across a broad range of industries including Building &
Construction, Hospitality & Travel, Motor Vehicles, Pharmaceutical &
Health Care, Electricity, Rail, Transport & Logistics, Investment Banking,
Security, Waste, IT&T, Education and Government.
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15 years’ experience in both qualitative and quantitative research
techniques.
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Managed the research agency, Centre for Strategic Research, inducting new
research consultants in all proprietary research methods.
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Established new ways of calculating Customer Satisfaction based on the gap
analysis model.
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Project leader for Customer Satisfaction measurement projects dealing with
the motor industry in South Africa, particularly a customer satisfaction
monitor for Mercedes Benz, while working with the Centre for Proactive
Research.
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Lectured in business statistics and consumer behaviour at Damelin Tertiary
College in South Africa.
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Designed and implemented software applications to assist research
methods,
including The Ryder Self Group’s PACE and OUTPACE software
for market and organisational dynamics.
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Experienced in using SPSS, SAS, Microsoft Excel for statistical analysis
and Visual Basic programming.
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