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                   Business Strategy             Communication             Culture Change

 

         

Nandi Herholdt

Consultant

Qualifications

  • Bachelor of Psychology (Honours)

  • Bachelor of Psychology & Industrial Psychology

  • Accredited practitioner of the Myers-Briggs Type Indicator (MBTI) Step I, II

Specialist skills

  • Specialist expertise in measuring human behaviour, attitudes and motivation, organisational culture analysis, customer satisfaction, interpersonal and team dynamics, group facilitation, project management and statistical packages.

Experience

  • 15 years’ experience in organisational development, managing culture change programs, leadership and team development.

  • Facilitating Action Planning workshops using employee and customer feedback, vision and values.

  • One-on-one counselling to improve personal communication style.

  • 15 years’ experience in Project and Client management of customer satisfaction and organisation research projects.

  • Experience across a broad range of industries including Building & Construction, Hospitality & Travel, Motor Vehicles, Pharmaceutical & Health Care, Electricity, Rail, Transport & Logistics, Investment Banking, Security, Waste, IT&T, Education and Government.

  • 15 years’ experience in both qualitative and quantitative research techniques.

  • Managed the research agency, Centre for Strategic Research, inducting new research consultants in all proprietary research methods.

  • Established new ways of calculating Customer Satisfaction based on the gap analysis model.

  • Project leader for Customer Satisfaction measurement projects dealing with the motor industry in South Africa, particularly a customer satisfaction monitor for Mercedes Benz, while working with the Centre for Proactive Research.

  • Lectured in business statistics and consumer behaviour at Damelin Tertiary College in South Africa.

  • Designed and implemented software applications to assist research methods, including The Ryder Self Group’s PACE and OUTPACE software for market and organisational dynamics.

  • Experienced in using SPSS, SAS, Microsoft Excel for statistical analysis and Visual Basic programming.

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The Ryder Self Group
Ph: 0412 426 553